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Bisfree / Heat resistant glass / 4 side locking / Frying pan / Tumbler

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Warranty

Impression beyond satisfaction

We are here to listen to our customers with a sincere heart

Warranty

We will repair or replace
at our option
any product Which is defective
in material or workmanship

Within first 12 months of purchase
(with proof of purchase)

all defective or malfunctioning products
will be replaced free of charge

12 months

After 12 months of purchase
(with proof of purchase)

all defective or malfunctioning products
or parts will be replaced and it will be subject to
shipping & handling costs.

※ If the product is discontinued or out of inventory, we will replace with a new or comparable product and options will be provided for selections.

The above warranties do not apply to :

  • 1) Damages caused by accident, negligence of improper care.
  • 2) Usage & storage of improper materials not intended for normal household use (such as chemicals).
  • 3) Industrial or commercial applications.
  • 4) Normal wear and tear.
  • 5) Please see USE & CARE section for more details.

USE & CARE

Microwave use

  • - Lids should be removed before use in the microwave
  • - Avoid closing lid straight after reheating
  • - LOCK&LOCK is microwave safe for reheating purposes only
  • - Do not use in conventional oven or on hot plates
  • - Avoid reheating food high in oil, sugar, tomatoes, curries to prevent from staining and pitting

Washing instructions

  • - Only place LOCK&LOCK in top rack of dishwasher
  • - Do not use abrasive cleaners or scrubbers?
  • - Do not use sharp obje
  • - Wet lid, tap lightly against hard surface to loosen and removects to remove silicones

Freezer use

  • - When removing from freezer, leave it at room temperature prior to opening
  • - Do not cause impact immediately after removing from freezer
  • - Do not fill the container to its full capacity

General use

  • - Do not store hot food or carbonated drinks
  • - Due to air pressurization, avoid storing food on an airplane
※ In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. It does not apply to Warranty when damages caused by accident, negligence of improper care.
2. Customer should present receipt when they ask a replacement or refund or repair.